Refund and Return Policy

Last updated: August 9, 2026

Because the shop includes handmade, vintage, and consignment items, refund decisions depend on the order stage and item condition.

Before shipment

Customers may request cancellation before an order is marked shipped by using an available order-cancellation control or contacting the shop. Once shipped, cancellation is no longer guaranteed.

If payment was already captured, approved refunds are returned through the original provider or through a manual refund process where automation is unavailable.

After shipment

Customers may request a return within 7 days after delivery if an item is incorrect, damaged on arrival, or materially different from its description. Consignment, vintage, and clearly disclosed defect items are reviewed against the condition shown before purchase.

Items that show new damage, misuse, or condition changes after delivery may not be eligible for refund or exchange.

How to request support

If there is a problem with your order, contact the shop promptly with your order number, issue description, and any relevant photographs.

The shop will review the request and explain the next step, which may include replacement, repair guidance, store credit, or refund. Approved refunds are initiated within 7 business days; the bank or payment provider may require additional time to post the funds.